Call Us! We Like to Hear From You! |
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When you call DeLafée you will not be directed to an anonymous call center, but you will directly reach one of the creators involved in bringing you original handmade creations with gold. We speak french, english and german fluently and you can reach us from 8 a.m. to 6 p.m. CET. Please click here to see what time it is in Switzerland. We'll answer all your questions from product design and gold services to payment and order delivery.
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General terms and conditions |
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Applicability |
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| These general terms and conditions apply to all orders placed in the online shop of DeLafée International SARL, case postale 2145, CH-2001 Neuchatel tel: +41 32 724 4860, e-mail: contact@delafee.com, company identification number: CHE-111.795.404. | ||
Orders |
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Our goal is to provide you with the best DeLafée experience possible from ordering online or by phone to reception of your order by you or the gift recipient. You can order DeLafée online, by email at contact@delafee.com or by phone at + 41 - 32 724 4860 or . Please do not hesitate to contact us by phone or email with any questions or comments. |
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Offer and conclusion of contract |
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| The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order. By clicking on the [Confirm Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed. As soon as the order is received, DeLfée International SARL confirms receipt of the order by e-mail. The purchase contract is concluded only when DeLfée International SARL confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods. |
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Delivery |
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All orders are shipped directly from Switzerland to ensure maximum freshness. Please note that we cannot guaranty delivery dates outside Switzerland as the time required for custom clearance when exporting products is outside our control. Goods shall remain the property of DeLafée International SARL until full payment has been made. Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of DeLafée International SARL. |
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Tax and Customs |
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Please note that for orders outside of Switzerland your country may charge import and/or sales taxes. DeLafée International SARL ships all orders DDU (Delivery Duty Unpaid). It is your responsability to pay for taxes or import duties in the destination country. |
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Privacy Statement |
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Thank you for shopping at www.delafee.com. DeLafée International has created this statement to inform you that we respect your privacy. We do not and will not give away, trade, sell or release any information obtained from our customers unless required by law. We keep the information that you provide us to reference your previous purchases, track your orders and improve your overall shopping experience at www.delafee.com. From time to time we may e-mail our customers about offers that we may have available. If, for any reason, you would like to be removed from our e-mail list, please via e-mail at: contact@delafee.com or call us at: + 41 – 32 724 4860. |
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Payment and Security |
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For order in Switzerland, we offer the option to pay with invoice, For international order, the payment options are paypal and mastercard / visa card. Our online payment partner for VIA / Masterdard is datatrans. The datatrans secure procedure of payment by credit card is based on the protocol of data encoding : Protocol SSL 128 bits, standard RC4 with certificates 1024RSA, the highest standard for online payment. For more information on dattarns and transaction security please visit datatrans.ch. |
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Liability |
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| DeLafée International SARL accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes. | ||
Applicable law |
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| Contracts are subject solely to Swiss law. The sole place of jurisdiction, without prejudice to legal remedy in the Federal Supreme Court of Switzerland, is Neuchatel, Switzerland |
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Contact Us |
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| If you have any questions or concerns about our customer service, our privacy policy and security, please contact us via e-mail at: contact@delafee.com or call us at: + 41 – 32 724 4860. | ||
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