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Customer Service |
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Orders |
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Our goal is to provide you with the best DeLafée experience possible from ordering online or by phone to reception of your order by you or the gift recipient. |
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You can order DeLafée online, by email at contact@delafee.com or by phone at + 41 - 32 724 4860.
Please do not hesitate to contact us by phone or email with any questions or comments. |
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Delivery |
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We ship orders on the next business day. All orders are shipped directly from Switzerland to ensure maximum freshness. Please note that we cannot guaranty delivery dates with the Regular shipping option. If you need your order to be delivered before a specific date, please select the "Express" option for delivery with Fedex. |
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Delivery time and cost are as follows: |
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Regular
Swiss Postal Service |
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Express
Fedex
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Thermo-Express* Fedex |
| Switzerland |
CHF 10, 3 days |
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CHF 20, 2 days |
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CHF 30, 2 days |
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| EU |
CHF 20, 5-12 days |
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CHF 30, 2 days |
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CHF 45, 2 days |
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Euro 13 |
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Euro 19 |
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Euro 28 |
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| USA, Canada, |
CHF 20, 5-12 days |
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CHF 40, 2-3 days |
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CHF 55, 2-3 days |
| Japan, S. Korea |
USD 16 |
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USD 32 |
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USD 44 |
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| Rest of the World |
CHF 20, 5-12 days |
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CHF 50, 2-4 days |
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CHF 65, 2-4 days |
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USD 16 |
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USD 40 |
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USD 52 |
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DeLafée International SARL charges in Swiss Francs (CHF). Prices indicated in Euro and USD are indicative only and may vary depending on daily currency exchange rates. |
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Delivery times are expressed in working days. |
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*Thermo-Express delivery is required for chocolate if the temperature at the delivery address is
higher than 22 C / 72 F. |
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Tax and Customs |
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Please note that for orders outside of Switzerland your country may charge import and/or sales taxes. DeLafée International SARL ships all orders DDU (Delivery Duty Unpaid). It is your responsability to pay for taxes or import duties in the destination country. |
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Privacy Statement |
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Thank you for shopping at www.delafee.com. DeLafée International has created this statement to inform you that we respect your privacy. We do not and will not give away, trade, sell or release any information obtained from our customers unless required by law. We keep the information that you provide us to reference your previous purchases, track your orders and improve your overall shopping experience at www.delafee.com.
From time to time we may e-mail our customers about offers that we may have available. If, for any reason, you would like to be removed from our e-mail list, please via e-mail at: contact@delafee.com or call us at: + 41 – 32 724 4860. |
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Security |
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Our online payment partner is klikandpay.com. The Klik & Pay secure procedure of payment by credit card is based on the protocol of data encoding : Protocol SSL 128 bits, standard RC4 with certificates 1024RSA, the highest standard for online payment. For more information on klikandpay and transaction security please visit klik and pay security. |
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Contact Us |
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If you have any questions or concerns about our customer service, our privacy policy and security, please contact us via e-mail at: contact@delafee.com or call us at: + 41 – 32 724 4860. |
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